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CUSTOMER SERVICE
Can I return my order?

At Metaltis, you have a 14-day period to consider your purchase before initiating a return. The customer is responsible for covering the shipping costs for returning the product. However, if the return is due to an incorrect delivery, Metaltis will cover the expenses. Please contact us for this matter.

Here are some important points to keep in mind:

Return timeframe:

Please ensure that your order is returned within 14 calendar days from the date of delivery.

Condition of the item:

Metaltis can only accept return shipments if the products and packaging are intact and in their original condition. We can only accept unused and undamaged items in their original, undamaged boxes or packaging.

Items that cannot be returned:

Lifting slings and custom-made articles, with your chosen length and specifications, are not eligible for returns. Please take note of this policy as it is clearly stated in the product description. Custom-made items are marked with a "Custom" banner on the product photos. Here is an example

Refund process:

Once Metaltis receives the returned products in good condition, we will initiate the refund process and transfer the appropriate amount to your bank account. You will receive an email notification regarding this.

Return address:

Please include a visible note with your order number in your return package so that we can identify and process your return accordingly.

Metaltis - Zwaarveld 33 - 9220 Hamme - Belgium

Feel free to contact us if you have any further questions or require assistance.

Is a label obliged for round slings and what needs to be mentioned on a label?

Safety always comes first! That’s why all Loop straps get a blue stitched on (blue indicates a product made from polyester). Never use a tie down strap without label and check the next, indelible, mentions:
-Name of the fabricant

  • Land of heritage
  • Number of quality testing 
  • Working Load limit
  • Factor of use (7) 
  • Production date 
  • Length

The responsibility for the use of loop straps depends on the user. Never proceed unprepared. Do you have doubts, contact us.
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METALTIS LEXICON
What does breaking strength (BS) mean? (ratchets)

The breaking strength is the maximum stress, expressed in kilograms, that a material can withstand without breaking. The numerical value of the breaking strength must always be twice the numerical value of the lashing capacity (LC), expressed in daN.

What is the working load limit or WLL? (lifting slings/round slings)

The term WLL stands for Working Load Limit, which refers to the maximum permitted load that can be lifted in a straight pull using means such as lifting slings and round slings. The WLL is expressed in metric tons and varies according to the lifting angle. To determine the effect of a certain angle on the WLL of your lifting strap, refer to the WLL summary, which can be found next to the product image for the lifting strap or round slings. The term Safe Working Load (SWL) is another, less-known term for WLL.

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ANTI-SLIP MATS
What are the advantages of anti-slip mats?

Increase safety:

Anti-slip mats are essential for increasing safety when transporting loads. The friction between the cargo and the load bed plays a critical role in securing your loads safely. By using an anti-skid mat, you can significantly increase the coefficient of friction, which reduces the outward forces on the load during transportation.

Save money:

In addition to enhancing safety, anti-slip mats can save you money by decreasing the total pretension force needed to tie down cargo. This means you need less securing means necessary to secure your cargo. Investing in an anti-skid mat is a minor expense for a significant result.

Save time:

Anti-slip mats also save time. They can be rolled out and trimmed quickly, reducing the loading time considerably. Additionally, reducing the amount of securing means needed can also contribute to a shorter loading time.

Discover our assortment of anti-slip mats and enhance the safety and efficiency of your load transportation.

What are anti-slip mats used for?

Anti-slip mats, anti-slip stripes, and anti-slip tiles are used to prevent cargo from sliding in the load bed and between loads. Anti-slip mats are standard equipment for load securing and professional transportation, including road, rail, air, and sea transport. Using anti-slip mats improves safety, saves valuable loading time, and reduces the need for tie-down straps.

To optimize the anti-slip effect, ensure that the contact surfaces are clean and greaseproof.

Explore our selection of anti-slip mats today.

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ROUND SLINGS
Is it mandatory to have a label on my round slings?

Safety always comes first. That is why all round slings are required to have a readable blue label sewn on (blue always indicates a product made of polyester). Never use round slings without a label and make sure it contains the following indelible information:

• Name of the manufacturer

• Country of origin

• Type approval number

• Safe working load (WLL)

• Use factor (7)

• Production date

• Serial number

• Length

The user is responsible for the proper use of round slings. Never work unprepared.

If you have any doubts, please contact us.

Discover our range of round slings.

How do I know the working load limit of my round slings?

1. According to the European color coding, each WLL (Working Load Limit) for round slings is assigned a fixed color, regardless of the manufacturer.

• WLL 1 ton = purple/violet

• WLL 2 ton = green

• WLL 3 ton = yellow

• WLL 4 ton = gray

• WLL 5 ton = red

• WLL 6 ton = brown

• WLL 8 ton = blue

• WLL ≥ 10 ton = orange

2. Each round sling also has a number of black lines sewn into it. Each line represents 1 ton (1 line = 1 ton, 2 lines = 2 tons, etc.).

3. The label is a third way to determine the WLL. It shows the WLL of the round sling in a straight pull.

4. Finally, the WLL is also printed on the protective sleeve.

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LIFTING SLINGS
What is the working load limit or WLL? (lifting slings/round slings)

The term WLL stands for Working Load Limit, which refers to the maximum permitted load that can be lifted in a straight pull using means such as lifting slings and round slings. The WLL is expressed in metric tons and varies according to the lifting angle. To determine the effect of a certain angle on the WLL of your lifting strap, refer to the WLL summary, which can be found next to the product image for the lifting strap or round slings. The term Safe Working Load (SWL) is another, less-known term for WLL.

When purchasing lifting slings, what should I watch out for?

Use only lifting slings that have an identifiable label with an indelible indication of:

  • the name of the manufacturer
  • country of origin
  • type of certification
  • working load limit (WLL)
  • safety factor (7)
  • production date
  • serial number
  • length

The responsibility for using lifting slings lies with the user. Please read below how to use a lifting strap. If you have any doubts, please contact us.

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RATCHETS
Am I allowed to tighten a ratchet using a tool?

No. Tensioning devices should only be tightened by hand. Your lashing device is designed for a manual force of 50 daN (20 daN for strap widths of 25 mm). If you increase the leverage of your ratchet, for example, by using a bar, you also increase the tension in your lashing strap. If this force becomes too great, your lashing device will be overloaded, and safety cannot be guaranteed.

For safe use, you must always consider the information on the label of your lashing strap and the LC inscription on your ratchet.

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TIE-DOWN STRAPS
How do I calculate the amount of lashing straps needed? (with and without an anti-slip mat)

During transportation, forces act on the load, especially during braking. As much as 80% of the weight of the load moves forward during braking. 50% of the weight breaks out to the left, right, and rear. An anti-slip mat (with a coefficient of friction of at least 0.6 μ) has a significant effect on the behaviors of these forces.


An example based on a load of 8,000 kg (center of gravity in the middle of the load).

Metal on wood
80% of 8000 kg                                     6400
0,4 μ (coefficient of friction) x 8000 kg    3200
Total forces to be absorbed:                    3200

   The necessary amount of tie-down straps*:
   3200: 320 = 10 tie-down straps

*To know the amount of tie-down straps, divide the total forces to be absorbed by the pre-tensioning force (Stf) of the tie-down strap.

Metal on anti-slip mat
80% of 8000 kg                                    6400
0,6 μ (coefficient of friction) x 8000 kg   4800
Total forces to be absorbed:                   1600

  The necessary amount of tie-down straps:
   1600 : 320 = 5 tie-down straps

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TOW STRAPS
How do I attach the tow rope to my car ?

Before you start towing, always read your vehicle's instruction manual.

  • Check that your tow rope is not damaged. If damaged, safety cannot be guaranteed.
  • Check your car's instruction book where the proper attachment points for the tow rope are located.
  • Attach the end of the cable to this point (not the bumper).
  • Make sure the working load of your tow rope (expressed in kg) is sufficient.

Note: DO NOT TOW your car if your brakes, steering, or lights are defective.

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